Privacy Policy

This privacy policy explains how we process personal data when you visit the English version of our website. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable German data protection law.

Controller

true fruits GmbH
Auguststraße 19-29
53229 Bonn
Germany
Tel. +49 (0) 228 38733-0
Email: datenschutz@true-fruits.com

Further details can be found in our Legal Notice.

Hosting and server log files

Our website is hosted by shopware AG, Ebbinghoff 10, 48624 Schöppingen, Germany, on our behalf. When you visit our website, your browser automatically transmits information that is stored in server log files: IP address, date and time of access, page accessed, referrer URL, browser type and version, and operating system. We process these data to provide the website and to ensure its security and stability. The legal basis is our legitimate interest pursuant to Art. 6(1)(f) GDPR. Log files are deleted after a short period unless they are needed to investigate a security incident.

Contacting us

If you contact us by email or via our contact form, we process the data you provide (e.g. name, company, email address and your message) in order to deal with your enquiry. The legal basis is Art. 6(1)(b) GDPR where your enquiry relates to a (potential) contract, and otherwise our legitimate interest in responding to enquiries pursuant to Art. 6(1)(f) GDPR. We delete your data once your enquiry has been dealt with, unless statutory retention obligations require us to keep them.

Cookies and consent

Our website uses cookies and similar technologies. Technically necessary cookies (e.g. for the session and for saving your cookie settings) are required for the website to function; the legal basis is Section 25(2) of the German Telecommunications Digital Services Data Protection Act (TDDDG) and Art. 6(1)(f) GDPR. All other cookies – for statistics and embedded videos – are only used if you have given your consent via our cookie banner (Section 25(1) TDDDG, Art. 6(1)(a) GDPR). You can change or withdraw your consent at any time with effect for the future via the cookie settings on our website.

Statistics (Google Tag Manager / Google Analytics)

If you have consented, we use Google Tag Manager and Google Analytics, services provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”), to analyse how our website is used and to improve it. In doing so, information such as your shortened IP address, device and browser information and the pages you visit is processed. Data may also be transferred to Google LLC in the USA. Google LLC is certified under the EU–US Data Privacy Framework. The legal basis is your consent pursuant to Art. 6(1)(a) GDPR. Further information can be found in Google’s privacy policy: https://policies.google.com/privacy.

Embedded videos (YouTube and Vimeo)

We embed videos from YouTube (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland) and Vimeo (Vimeo.com, Inc., 330 West 34th Street, 5th Floor, New York, NY 10001, USA). Videos are only loaded if you have consented to this in the cookie settings. When a video is loaded, data such as your IP address and device information are transmitted to the respective provider and may be processed in the USA. The legal basis is your consent pursuant to Art. 6(1)(a) GDPR. Further information: YouTube/Google privacy policy, Vimeo privacy policy.

Links to social media

Our website contains links to our profiles on social networks. These are simple links; no data are transmitted to the respective network when you visit our website. Data are only processed by the network if you click on a link and visit its website. The privacy policy of the respective provider then applies.

Your rights

You have the right to:

• obtain information about your personal data processed by us (Art. 15 GDPR);
• have incorrect data rectified (Art. 16 GDPR);
• have your data erased (Art. 17 GDPR);
• restrict the processing of your data (Art. 18 GDPR);
• receive your data in a structured, commonly used and machine-readable format (Art. 20 GDPR);
• withdraw any consent you have given at any time with effect for the future (Art. 7(3) GDPR).

Right to object: Where we process your data on the basis of our legitimate interests (Art. 6(1)(f) GDPR), you have the right to object to this processing at any time on grounds relating to your particular situation (Art. 21 GDPR).

To exercise your rights, simply send an email to datenschutz@true-fruits.com.

You also have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR). The authority responsible for us is the State Commissioner for Data Protection and Freedom of Information of North Rhine-Westphalia (LDI NRW), Kavalleriestraße 2-4, 40213 Düsseldorf, Germany.

Questions?

If you have any questions about data protection at true fruits, please get in touch: datenschutz@true-fruits.com

Last updated: October 2026